GOL

This course familiarizes students with the key competencies required of managers, including professional effectiveness (communication, time management, emotional intelligence, and presentation skills), relationship management (conflict management, motivation, collaboration, influence, delegation, coaching, and managing change), business acumen (managing projects, financial acumen, customer focus, and talent management), and analytical intelligence (critical thinking, analytical thinking, problem solving and understanding data). This course serves as an introduction to the MAOL program as well as the basis for the AMA's Certified Professional in Management® designation if students desire to take the AMA exam.