Effective problem-solving and decision-making are required leadership skills in today's constantly changing organizations. Innovative methods are essential to compete and excel, regardless of industry. This course introduces processes to identify and analyze organizational issues, develop and assess potential solutions, and make the informed decisions needed to implement the appropriate solutions. Case studies are used to practice critical and divergent thinking, root-cause analysis, and decision-making theories and analytics.
This course familiarizes students with the key competencies required of managers, including professional effectiveness (communication, time management, emotional intelligence, and presentation skills), relationship management (conflict management, motivation, collaboration, influence, delegation, coaching, and managing change), business acumen (managing projects, financial acumen, customer focus, and talent management), and analytical intelligence (critical thinking, analytical thinking, problem solving and understanding data). This course serves as an introduction to the MAOL program as well as the basis for the AMA's Certified Professional in Management® designation if students desire to take the AMA exam.