Many of the characteristics and qualities exhibited by the most effective leaders are not taught in formal educational programs, yet they are needed to excel. This course introduces competencies not covered in other courses, addressing those skills required to develop, influence, execute, and self-manage. Topics include time management, emotional intelligence, creativity and innovation, coaching and delegating, and managing stress.
This course familiarizes students with the key competencies required of managers, including professional effectiveness (communication, time management, emotional intelligence, and presentation skills), relationship management (conflict management, motivation, collaboration, influence, delegation, coaching, and managing change), business acumen (managing projects, financial acumen, customer focus, and talent management), and analytical intelligence (critical thinking, analytical thinking, problem solving and understanding data). This course serves as an introduction to the MAOL program as well as the basis for the AMA's Certified Professional in Management® designation if students desire to take the AMA exam.